Client Servicing

Role Description:

We are seeking an experienced Client Servicing Manager to lead end-to-end client management, project planning, event execution, and cross-functional coordination. The role requires strong communication, strategic thinking, and operational excellence to ensure seamless delivery of client projects.

Essential Duties and Responsibilities:

1. 1. Client Management:
   • Serve as the primary point of contact for assigned clients.
   • Understand client requirements, brand guidelines, and campaign objectives thoroughly.
   • Build and maintain strong relationships with key decision-makers to drive long-term business.
   • Conduct regular client meetings and reviews.
   • Plan and organize events while ensuring optimal use of time and budgets.
2. 2. Project Planning & Execution:
   • Collaborate with internal teams (creative, production, operations, finance) to develop event concepts and budgets.
   • Prepare detailed proposals, presentations, event decks, and timelines.
   • Oversee project execution from briefing to post-event closure.
   • Track project deliverables, ensuring timely and quality completion.
3. 3. Communication & Coordination:
   • Ensure proactive and clear communication regarding project updates, approvals, and deliverables.
   • Coordinate with vendors and partners for logistics, setup, and event production.
   • Maintain documentation, internal coordination sheets, and project records.

1. 4. Financials & Reporting:
   • Ensure timely billing, invoice submission, and payment follow-ups.
   • Track project expenses and maintain cost sheets.
   • Prepare post-event review reports, performance summaries, and client feedback documentation.
2. 5. Business Development:
   • Identify new business opportunities within existing client accounts.
   • Support new business pitches through presentations and concept discussions.

• Bachelor's degree in Marketing, Mass Communication, Event Management, or related field.
• Minimum 2-5 years' experience in client servicing, account management, or event management

• Strong communication and presentation skills.
• Excellent organizational, coordination, and multitasking abilities.
• Proficiency in MS PowerPoint, Excel, and project tracking tools.
• Ability to work under pressure and meet tight deadlines.
• Creative thinking with strong attention to detail.

• Strong problem-solving mindset.
• Flexibility to work on tight timelines and extended hours during events.
• Team-oriented with a proactive approach.