Client Servicing Manager - JG

Location: Goregaon, Mumbai
Job Type: Full-Time
Experience: 4+ Years (in event management / advertising / activation agencies)
Industry: Event Management

Job Summary
We are hiring an experienced Client Servicing Manager from an event management or advertising background to manage client relationships, understand business requirements, and ensure seamless execution of events and campaigns. The ideal candidate has strong communication skills, a client-first approach, and the ability to coordinate with creative, production, and operations teams to deliver exceptional results.

Key Responsibilities

• Serve as the primary point of contact for clients across events, activations, and advertising campaigns.
• Build and maintain long-term client relationships.
• Understand client objectives and brief internal teams (creative, production, operations, vendors).
• Coordinate across departments to ensure timely execution of events and campaigns.
• Manage client expectations and offer effective solutions when issues arise.
• Track project progress and keep stakeholders updated regularly.
• Prepare account status reports and post-event/post-campaign reviews.
• Identify opportunities to grow and strengthen existing client accounts.
• Address client concerns promptly and ensure high satisfaction.
• Stay informed about event, advertising, and marketing industry trends.

Required Qualifications (Must-Haves)

• Minimum 4 years of experience in client servicing or account management in an event management company or advertising agency. This is mandatory.
• Proven experience handling end-to-end events (corporate events, brand activations, exhibitions, conferences, launches, etc.) and/or advertising campaigns.
• Bachelor's degree in Business Administration, Marketing, Hospitality, Mass Media, or a related field.
• Strong relationship management and stakeholder handling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in MS Office and CRM tools.

Preferred Skills

• Strong problem-solving and organizational abilities.
• Detail-oriented with a proactive approach.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Professional and customer-focused mindset.
• Existing relationships with vendors or brand clients (a plus).

Benefits

• Career growth and development opportunities.
• Collaborative and professional work environment.
• Exposure to diverse and challenging projects.

Apply now if you have a strong event or advertising background and a passion for client relationship management.