About the role
Experience: 1-3 years
Location: Noida
Mode: HybridNotice period: Immediate joiner -15 Days
Key Skills
Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration
Key Responsibilities
Handle customer queries via phone, email, and chat.
Understand customer needs and assist with product features.
Troubleshoot and report product issues and technical problems.
Maintain internal records of customer issues and resolutions.
Share customer feedback, feature requests, and workarounds with internal teams.
Follow up with customers to ensure timely issue resolution.
Handle complex issues through investigation, resolution, escalation, and follow-up.
Collaborate with Product, Sales, and Marketing teams to improve customer experience.
1–3 years of relevant experience in Customer Support / Technical Support.
Pursuing or completed Bachelor’s degree.
Must be a UAE National / Emirati.
Good communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Proficiency in MS Excel and PowerPoint.
Strong customer focus and ability to work under pressure.