About the role
Primary responsibilities include (but not limited to):
- Drive platform
adoption among new and existing clients/partners through
effective onboarding processes, training sessions, and
proactive communication.
- Collaborate with
internal teams, including Sales, Marketing, Product
Development, and Support, to align customer success
initiatives with company objectives.
- Understand the pain
points of Customers and Sellers via surveys and
in-person
- Identify
opportunities for upselling and cross-selling our platform
features and services to maximize monetization.
- Serve as the
primary point of contact for clients, sellers,
addressing inquiries, resolving issues, and providing
timely and effective solutions.
- Analyze customer
data and share feedback to identify trends,
opportunities, and areas for improvement. Should be
able to highlight opportunities with data
analysis.
- A strong sense of
ownership and bias for action.
- The ability to
navigate through various disciplines, industries, cultures,
and situations.
- Proficient in
stakeholder management and possess excellent communication
skills.
- A keen interest in
solving problems with technology.
- Strong
organizational and time management skills to
effectively prioritize tasks and manage multiple
projects simultaneously
- Ability to work in
a fast-paced environment and adapt to changing
priorities.
Requirements
- 4+ years of
experience in customer-facing roles, preferably in onboarding,
customer success, or technical support.
- Experience with
SaaS platforms and data analytics tools is a
plus.
- Act as a trusted
advisor to clients, offering strategic guidance and best
practices to optimize their use of our platform.
- Proven track record
of meeting and exceeding customer on-boarding and growth
targets
- Experience in
customer advocacy and driving customer
references
- Familiarity with
data analysis and interpretation in the context of
sustainability and environmental metrics.
- Understanding of
industry standards and regulations related to sustainability,
such as, GHG Protocol, and ESG.
- Familiarity with
cloud-based platforms, such as AWS or Azure, can be helpful
for managing data and applications.
- Familiarity with
customer relationship management (CRM) systems, such as ZOHO,
can be helpful for managing customer interactions and
data.
Benefits
- We cover Medical
Insurance (family floater policy covering employee, spouse and
up to 2 kids)
- Personal accidental
insurance for you.
- Great company
culture.
- Exposure to the
fastest growing domain.
- We offer
gratuity.