Cloud Engineer (L2)

JOB DESCRIPTION

Cloud Engineer (L2)

RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide L2 technical operations and advanced troubleshooting for AWS and Azure, supporting diagnosis, remediation, performance, capacity and operational improvement.

multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

·Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.

·Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.

·Execute approved remediation and automation within change/risk controls.

·Support incident, problem and change management, including RCA inputs.

·Tune monitoring and recommend changes to reduce false positives and alert noise.

·Perform capacity, performance and availability reviews and identify optimization opportunities.

·Support patching, maintenance and operational readiness.

·Maintain technical runbooks, SOPs, known-error records and knowledge articles.

·Participate in major incidents and cross-domain technical bridges.

·4–7 years cloud/infrastructure operations with L2 troubleshooting.

·Strong AWS and Azure core-services knowledge.

·Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.

·Compute, storage, backup, database and IAM operations.

·Datadog, CloudWatch and Azure Monitor experience.

·Troubleshooting from metrics, logs, traces and events.

·ITIL-aligned Incident, Problem, Change and Major Incident knowledge.

·PowerShell, Python, Bash or equivalent scripting.

·Ability to support rotational 18x7 operations.

·AWS Associate and/or Azure Administrator/Engineer certification.

·Terraform/IaC.

·Serverless services such as Lambda, API Gateway and managed databases.

·FinOps/cost optimization and rightsizing.

·Event-driven automation/auto-remediation.

·Experience in customer-facing or regulated environments.

·Operate within defined governance, security, access-control, change and escalation procedures.

·Maintain accurate operational documentation, handover records and knowledge assets.