About the role
About udaan:
udaan is a B2B ecommerce platform that brings traders, wholesalers, distributors, retailers, and manufacturers in India on to a single platform. Our goal is to make ‘doing business’ easy in India & make B2B commerce convenient and efficient.
udaan Capital is the NBFC arm of Udaan & offers credit services to buyers and sellers on and off udaan’s B2B ecommerce platform to grow their business further. This space is largely untapped with less than 10% of MSMEs having access to working capital loans from financial institutions. In this way, udaan is uniquely positioned to formalize &scale trade credit
Role description:
Function: Credit
Sub Function: Collections
Location: Multiple
Reports to: Zonal/Senior Cluster Collections
Team Composition: 15 to 30 field executives
Travel Frequency: 8 to 10 days every month
Job Responsibilities
- Managing the day-to-day field operations for the collections team.
- Ensuring collection of dues from customers.
- Responsible for improvement of the credit portfolio in the cluster by improving collections.
- Building, coaching, and mentoring the team; identifying team goals and evaluating team progress.
KRAs of the role
- Collection targets achieved across due months.
- Timely completion of operational activities assigned.
- Timely identification of customer disputes.
- Ensuring adequate manpower presence on field - hiring against open positions.
- Regular trainings and performance incentivization of Field Executives
Functional Competencies
- Collection targets achieved across due months.
- Timely completion of operational activities assigned.
- Timely identification of customer disputes.
- Ensuring adequate manpower presence on field - hiring against open positions.
- Regular trainings and performance incentivization of Field Executives
Candidate Profile
- Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast-paced environment.
- Must have a full-time bachelor’s degree or an MBA degree.
- Prior work experience in BFSI industry preferred.
- Must have experience in managing large teams of at least 15 – 20 field executives.
- Must demonstrate qualities of enthusiasm, ambition and amicability.
- Must have a basic understanding of MS Office