About the role
Sales & Business Development Achieve Gold Loan disbursement and revenue targets for the assigned cluster. Develop and execute sales strategies to increase market share and business penetration. Identify new business opportunities and local market trends to drive growth. Monitor branch-wise performance and take corrective actions to achieve targets. Conduct customer outreach activities, promotional campaigns, and referral programs. Team Management Lead, motivate, and manage Branch Managers, Relationship Managers, and Sales Executives within the cluster. Set performance goals and monitor individual and branch productivity. Conduct regular training and coaching sessions on sales techniques, products, and compliance requirements. Ensure optimum manpower utilization and staff productivity. Portfolio & Risk Management Monitor portfolio quality and ensure adherence to credit and operational guidelines. Minimize delinquency, fraud, and operational risks. Ensure proper valuation, custody, and handling of pledged gold as per company policies. Coordinate with operations and audit teams to maintain process compliance. Customer Relationship Management Build and maintain strong relationships with customers and business partners. Ensure prompt resolution of customer grievances and service issues. Enhance customer satisfaction and retention through quality service delivery. Branch Operations & Compliance Ensure branches comply with internal policies, regulatory requirements, and audit standards. Monitor branch operational efficiency and process adherence. Ensure timely submission of business reports, MIS, and performance reviews.