About the role
Description - Internal
ITSM Process Governance (Location - Pune)
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar!Read on for more details on the role and about us.
What's this role about?
You will be a part of an excited journey to integrate and normalize multiple data sources for hardware assets used by approximately 20,000 of our colleagues across the EMEA region. It’s a part of a larger scale effort aimed at establishing a single source of truth for all Hardware Assets used by any of the 40,000+ AmerisourceBergen team members across the globe. With many legal entities and various degrees of process maturity and adoption, your expertise will be inevitable in not only solving the technical part of this initial challenge but also establishing processes and methodology to ensure stable steady state operations with an ever-increasing Level of automation.
Here's how you'll contribute:
In this role you will help us:
integrate and normalize multiple data sources for hardware assets used by approximately 20,000 of our colleagues across the EMEA region. It’s a part of a larger scale effort aimed at establishing a single source of truth for all Hardware Assets used by any of the 40,000+ AmerisourceBergen team members across the globe.
experience working with scripts and APIs to manage ServiceNow Configuration Management Database (CMDB) or any other type of data manipulation is highly desirable, successful candidate will work with and can be supported by other colleagues with strong scripting experience.
An understanding of key IT Asset Management principles is a must with working knowledge with Hardware Asset Management (HAM) highly desirable.
Skills required to contribute:
We’re looking for someone with:
•5+ years of experiencing working in IT Service Management
•Strong working knowledge of ServiceNow Configuration Management Database (CMDB)
•Strong experience working with scripts and APIs to manage CMDB data
•Experience with ServiceNow Hardware Asset Management (HAM) application and integration with CMDB
•Thorough understanding of asset lifecycle states and minimum required fields for each state
•Strong working knowledge of Microsoft Excel and Excel formulas, functions, queries
•Strong interpersonal skills such as active listening, communication, flexibility, and teamwork
•Working knowledge of asset audits
•Ability to manage and document the full lifecycle of customer incidents and requests
•May assist in the business process redesign activities
•May aid in business case development (i.e., research, data collection)
•May develop user test cases and validate test results during testing
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.
Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:
Putting people first
Client-centricity
Collaboration
Grow. Own. Achieve. Learn. with Zensar:
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy!