About the role
Job Title: CRM Field Officer-Collections
Job Details:
Business Unit: Retail Portfolio Management
Team: Retail Portfolio Management
Reports to: RCLM / CRM Branch Head / Team Leader
Location: PAN India
Job Function: Retail Portfolio Management
Role Type: Non-Supervisory
Direct Reportees: NA
Travel Required: NA
Job Band: E1 - D1
JD Created: July 2024
Job Purpose:
Achieve resolution, rollback, normalization targets
Optimize telecalling, field channel allocation strategies
Reduce inventory across NPA, pre-NPA buckets
Decrease fresh NPA slippages
Ensure process adherence
Share portfolio insights, credit learnings
Job Responsibilities:
Achieve recovery, resolution, rollback targets
Deploy allocation strategies, track Dedupe NPA
Reduce credit cost, collect settlement money
Manage differential follow-up, field follow-up
Highlight sensitive cases, ensure legal actions
Expedite POH inventory disposal
Groom telecalling, field channels
Review laggard agencies, facilitate training
Improve collection efficiency, track staff performance
Take disciplinary action, motivate channels
Ensure process, regulatory adherence
Manage SOM, referral allocation, timely uploading
Ensure call recording, file upkeep
Resolve escalations, record follow-up trails
Review bounce trends, monitor defaults
Provide project default feedback, asset loss inputs
Monitor cases, review possession workflows
Track SARFAESI, file money suits
File Section 25/138, issue notices
Educational Qualifications:
Graduation
CAIIB (Optional)
Key Skills:
Collections product, process knowledge
Planning, organizing skills
Communication
Competition, financial industry trends
Experience Required:
Minimum 3 years experience
Managing large teams
Good communication, presentation skills
Major Stakeholders:
Business Team (Retail Portfolio Management)
CCM
Support, Risk Mitigating Unit
HR
Vendors including HDB