About the role
Location: Bangalore
Experience: 1-3 Years (Minimum 1 year of B2B Collections experience)
Grade: BPO 1 & BPO 2
Shift: 24x7 Rotational Shifts | 5 Days Working | Open to Night Shifts
- Manage assigned customer accounts and end-to-end collections activities.
- Follow up on overdue invoices and resolve payment-related queries.
- Handle payment applications, disputes, and invoice reconciliations.
- Coordinate with internal teams such as Billing and Operations.
- Prepare and maintain Excel-based reports and MIS.
- Build strong customer relationships and ensure timely collections.
- Experience in B2B Collections/Accounts Receivable.
- Excellent verbal and written communication skills in English.
- Strong negotiation and customer handling skills.
- Good analytical skills with hands-on Excel knowledge (VLOOKUPs, Pivot Tables).
- Effective email communication and follow-up skills.
- graduate with exposure to B2B Collections environment.