About the role
Job Title:
Collection-DFSO-Recovery Manager
Job Details:
Business Unit: Collections
Team: Collections-DFSO
Reports to: Regional/Zonal Recovery Manager
Location: West/North/East/South
Job Function: Recovery
Role Type: Individual Contributor
Direct Reports: NIL
Travel: Moderate
Job Band: D2-D3
Created: 04.12.2019
Updated: Sept 25
Version: 2.0
Job Purpose:
Collect overdue amounts or close SME customer relationships
Coordinate legal actions for settlement or recovery
Engage EEG Pre NPA customers for regularization
Handle high-value, consortium, insolvency cases (Senior Manager)
Job Responsibilities:
Manage NPA account portfolio
Follow-up with customers for recovery
Scrutinize documents for recovery strategies
Negotiate settlements with defaulters
Coordinate legal team for case filing
Assist legal team in court hearings
Manage customer complaints
Conduct SARFAESI process as Authorized Officer
Update seniors via Label Credit Review
Provide recovery data to internal/external teams
Meet delinquent customers for repayment
Provide feedback on defaulting segments
Educational Qualifications:
Graduation: Any stream
Key Skills:
Work under adverse environments
Knowledge of SARFAESI, Sec 138, recovery regulations
Knowledge of MS Office, Excel
Perseverance
Experience Required:
Minimum: 5-7 years (Banking/non-Banking)
Exposure to banking recovery a must
Senior Manager: 10-12 years hands-on recovery
Understanding of RBI circulars/regulations
Major Stakeholders:
Relationship Managers/Unit Heads/Territory Heads
Area/Regional Credit Manager
Operations Team
Advocates & Law Firms
Administration Department
Valuers
Security Agencies