About the role

Responsibilities:• Conduct field visits to customers with overdue payments to ensure timely recovery.• Follow up with defaulting customers and negotiate repayment plans or settlements.• Educate customers about payment schedules, overdue charges, and settlement options.• Identify and resolve customer disputes to improve repayment rates.• Encourage customers to use digital payment methods for ease of transaction.• Track and locate absconding or unresponsive customers using field intelligence.• Coordinate with repo agents and legal teams for vehicle seizure in extreme cases• Maintain and update daily collection reports, payment records, and field visit logs.
Key Requirements:Experience: 2+ years in field collections, loan recovery, or credit management, preferably in 3-Wheeler EVvehicle finance.• Strong negotiation and persuasion skills to handle difficult customers.• Willingness to travel extensively within the assigned region• Fluency in local language along with Hindi/English is preferred.• Must have a valid driving license and own vehicle for field visits

Collection Officer

About the role

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Collection Officer

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