About the role
? Collection Agent Job Description Company: Credence Global Solutions Department: Collections / Accounts Receivable Management (ARM) Location: Pune / India (or as applicable) Experience: 0–5+ Years ? About the Company Credence Global Solutions is a global financial services and BPO organization specializing in Revenue Cycle Management (RCM) and Accounts Receivable / Debt Collection services across industries like healthcare, telecom, utilities, and media. The company focuses on improving client cash flow through efficient receivables management, customer engagement, and technology-driven solutions. ? Role Summary The Collection Agent is responsible for managing outstanding accounts, recovering payments, and maintaining professional customer interactions to support revenue recovery goals. The role requires strong communication skills, financial understanding, and compliance with collection regulations. ? Key Responsibilities Handle outbound & inbound collection calls to customers for overdue payments Follow up on delinquent accounts and negotiate payment arrangements Ensure timely cash collection and debt recovery Maintain accurate records of customer interactions and payment status Resolve billing issues and disputes in coordination with internal teams Adhere to compliance, quality, and regulatory guidelines Meet defined collection targets and productivity KPIs Provide excellent customer service while maintaining professionalism Use collection tools and systems (CRM / AR platforms) effectively ? Required Skills & Competencies Strong communication & negotiation skills Knowledge of Accounts Receivable / Collections process Customer handling and conflict resolution ability Basic understanding of finance and billing concepts Attention to detail and data accuracy Ability to work in target-driven environment Good computer skills (MS Excel, CRM tools, dialers) Problem-solving mindset ? Qualifications Graduate in any discipline (Commerce preferred) Prior experience in collections / BPO / customer service is an advantage Freshers with strong communication skills may also apply ? Key Performance Indicators (KPIs) Collection efficiency / recovery rate Promise-to-pay (PTP) conversion Call quality and compliance score Average handling time (AHT) Customer satisfaction ? Preferred Experience Exposure to US healthcare collections / telecom collections Experience in voice-based BPO or contact center Familiarity with dialer systems and AR tools ? Why Join Opportunity to work in a global BPO & financial services environment Exposure to international clients and processes Performance-driven growth and career progression Structured training in collections and customer handling