About the role
1 to 3 years of experience with Minimum 1 year in B2B Collections
Location Vatika Business Park - GGN Shift Timings Mon to Sun, 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts
(Night Shifts) as per business and client requirements. Work as per TCS working policy.
Grades BPO 1 & 2 Domain and Primary Requirement
Excellent Verbal and Written Communications skills to handle NA region customers. Accounts Receivables Management Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues. Calling for payment on overdue invoices for buckets in scope Doing maintenance on the account Handling accounts / payment queries from accounts payable team Interaction with other teams - billing, originations etc. Payment application Handling disputes and resolution Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. Basic Excel based reporting and analysis on assigned inventory. Daily task list wrt regular TCS activities Good negotiation skills Orientation and ability to handle customer’s questions with regards to accounts Good domain or product knowledge Graduate with an exposure to B-2-B Collections environment
Special Good Follow up skills with customer for all collections activities
Handle customer questions & / or objections Language skill English NA Region. Strong analytical and Excel skills, including v-lookups and pivot tables Good Email writing Skills Qualifications: BACHELOR OF ARTS