About the role

Managed collection activities for overdue gold loan accounts and ensured timely recovery of outstanding dues.

Conducted regular follow-ups with customers through calls and field visits to minimize delinquency.

Negotiated repayment plans and resolved customer queries to improve collection efficiency.

Monitored portfolio performance and maintained collection MIS reports.

Coordinated with branch teams to ensure compliance with collection policies and regulatory guidelines.

Handled pre-NPA and NPA accounts, focusing on reducing overdue balances and controlling portfolio risk.

Supported gold loan auction processes for default cases as per company procedures.

Maintained strong customer relationships while ensuring achievement of collection targets.

Requirements

Graduate in any discipline (preferred).

1–5 years of experience in Collections, Recovery, Gold Loans, Microfinance, NBFC, Banking, or Financial Services.

Freshers with strong communication skills may be considered for junior roles.

Collections Executive