About the role
- The role will be responsible for managing and undertaking collections process for debts that have been allocated to him/her.
- The role will be responsible to keep a track of the portfolio for specific buckets for the assigned area.
- The incumbent will be responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
- He/She will be responsible to allocate and achieve targets from agencies/in house team.
- The incumbent will be required to do regular follow up with the default customers.
- The incumbent has to ensure collection process and legal guidelines are adhered.
- The incumbent will be required to trace out absconded default customers and initiate recovery process.
- He/She have to recommend for legal actions for non-recoverable cases and follow up with the legal team for the closure of the cases.
- He/She has to maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis, etc.