About the role
Job Title:
Collection Manager - Auto
Job Details:
Business Unit: Collections
Team: Retail Portfolio Management – Auto
Reports to: Area / Regional Collections Manager – Auto
Location: Pan India
Role Type: Individual Contributor
Direct Reportees: NIL
Travel: Light
Job Band Range: E1-E4
JD Date: 01-09-2018
Job Purpose:
Maximize resolution, rollbacks, normalization, recoveries.
Execute collection strategies.
Ensure process adherence.
Liaise with other departments.
Job Responsibilities:
Manage monthly resolution, rollback, recovery targets.
Review field follow-up, monitor agency performance.
Achieve money collection targets.
Conduct yard visits, report discrepancies.
Ensure timely allocation, field follow-up.
Address disputes, highlight sensitive accounts.
Update trails in web-collections.
Optimize agency resource usage.
Ensure recorded calls, field visit updates.
Adhere to Bank processes.
Manage cash deposit, receipt processes.
Oversee repo process.
Conduct monthly training.
Process vendor bills.
Ensure system, HHT usage.
Manage field/referral vendors.
Ensure vendor compliance.
Monitor agency performance.
Ensure DRA certification, police verification.
Ensure vendor code of conduct.
Meet yard inventory, sale targets.
Coordinate with Sales for feedback.
Coordinate with Local Operations/CPU.
Engage with Process team.
Work with Collection Agencies.
Follow bank's code of conduct.
Conduct agency code of conduct training.
Complete mandatory HR trainings.
Initiate legal action for delinquent cases.
Coordinate with legal team.
Educational Qualifications:
MBA/Post Graduate/Graduate
Key Skills:
Good communication.
Leadership for teams.
Handle deadlines, compliance.
Proficient follow-up.
Achieve targets.
Experience Required:
Minimum 2 years financial industry.
Managing agency/outsourced staff.
Handle customer, agency executives.
Meet targets, deadlines.
Major Stakeholders:
Customers
Branch Banking Team
Operations / Sales / Process / RIC / Legal