About the role
Job Summary:
An Order-to-Cash (O2C) Collection Specialist is responsible for managing the end-to-end revenue collection cycle, ensuring that customer payments are received accurately and on time to optimize company cash flow. While the broader O2C process includes everything from order entry to final payment, this specific role focuses heavily on Accounts Receivable (AR), dispute management, and maintaining healthy customer relationships.
Responsibilities:
● Portfolio Management: Regularly monitor assigned customer accounts for overdue payments and aging debt.
● Collection Activities: Contact customers via phone or email to secure payment and negotiate repayment plans for delinquent accounts.
● Dispute Resolution: Investigate and resolve billing discrepancies, short payments, or pricing issues by coordinating with sales and billing departments.
● Cash Application: Work with the Cash Application team to apply received payments (bank transfers, checks, electronic payments) to the correct customer invoices in the system.
● Account Reconciliation: Match incoming payments against outstanding invoices and resolve unapplied or unidentified cash items.
● Credit Monitoring: Assist in evaluating customer creditworthiness and managing credit hold reports to mitigate financial risk.
● Reporting: Prepare regular reports on Cash Target Settings, AR Reconciliation files, Payment Reconciliation analysis.
Qualifications
- Educational Background: Typically requires a bachelor’s degree in finance, Accounting, or Business Administration.
Technical Proficiency:
- Advanced knowledge of ERP systems like SAP, Oracle, or NetSuite.
- Proficiency in Microsoft Office, particularly Excel for data analysis and reporting.
Soft Skills:
- Strong negotiation and persuasion skills for collecting overdue debt.
- Excellent written and verbal communication for professional stakeholder interaction.
- High attention to detail for accurate ledger maintenance and reconciliation.
Experience
- Overall Experience should be 3 to 5 years
- Relevant Experience in AR Collections should be 2 to 4 years
- Prior experience working with SAP (S4/ECC) or a similar large ERP platform is an added advantage.
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