Collections Specialist – Aged Receivables

We are looking for a detail-oriented and proactive Collections Specialist to manage aged outstanding receivables on a contractual basis. The ideal candidate should possess strong expertise in the Accounts Receivable (AR) process, demonstrate excellent follow-up and negotiation skills, and be confident communicating with clients and internal stakeholders in English.

This role requires a high level of ownership, analytical ability, and persistence in driving collections while maintaining positive customer relationships.

• Follow up proactively on overdue invoices (30/60/90+ days) through calls, emails, and written communication
  
• Monitor aged receivables and ensure timely recovery of outstanding payments
  
• Investigate invoice disputes, deductions, and short payments in coordination with internal teams
  
• Maintain and regularly update AR aging reports and collection trackers
  
• Escalate unresolved or high-risk accounts to management when necessary
  
• Negotiate payment schedules and repayment plans in line with company policies
  
• Accurately post and reconcile customer payments within ERP/accounting systems
  
• Prepare weekly and monthly collection performance reports and dashboards
  
• Maintain detailed records of customer interactions, commitments, and collection activities
  
• Collaborate closely with Finance, Sales, and Operations teams to resolve billing or payment-related issues impacting collections
  

• Bachelor’s degree in Commerce () or equivalent qualification in Finance/Accounting
  
• Minimum 2 years of hands-on experience in Collections, Accounts Receivable, or Credit Control
  
• Strong understanding of the end-to-end AR lifecycle, including invoicing, aging analysis, reconciliation, and collections
  
• Excellent verbal and written communication skills in English
  
• Ability to handle client conversations professionally and draft effective business emails
  
• Proficiency in MS Excel, including Pivot Tables, VLOOKUP, and aging analysis
  
• Familiarity with ERP/accounting systems such as SAP, Oracle, QuickBooks, or similar platforms
  
• Strong analytical, numerical, and problem-solving skills
  
• Ability to independently manage a high-volume portfolio with minimal supervision
  
• High attention to detail and strong follow-through capabilities
  

• Experience working in a Shared Services Center (SSC) or BPO finance environment
  
• Exposure to international or multi-currency collections
  
• Understanding of dunning processes, credit risk assessment, and bad debt management
  
• Knowledge of collections compliance and financial regulations
  

• Strong negotiation and persuasion skills
  
• Persistent and results-oriented mindset
  
• Professional and composed under pressure
  
• Excellent time management and prioritization skills
  
• Customer-focused approach
  
• Collaborative and team-oriented attitude