About the role
Role: Insurance Collections Specialist Designation: Assistant Manager / Deputy Manager Experience: 1 year + Work Location: Goregaon (East), Mumbai Education: Graduate
Responsibilities
- Meet targets on Revival business, productivity and quality
- Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium
- Provide complete and correct information on the product purchased by the customer, if asked by the customer - Ensure customer “delight” and consistent service experience, including successful receipt of customer premium payment
- Adherence to Information security guidelines & quality process norms
Desired profile
- Maintain a professional behavior with the customer throughout the Revival calling process
- Good communication skills
- Experience in collection for any financial product
- Good convincing skills