About the role
Job Title: Caller / Telecaller
Department: Operations / Customer Support
Job Purpose
The Caller is responsible for making outbound and/or handling inbound calls to customers or prospects to provide information, resolve queries, follow up on requests, while maintaining high standards of communication and professionalism.
Key Responsibilities
• Make outbound calls to customers as per assigned data.
• Handle inbound calls and respond to customer inquiries.
• Communicate clearly in Tamil / Hindias required
• Explain company products, services, offers, or processes
• Handle customer objections, concerns, or complaints professionally
• Maintain accurate call records and update details in system
• Follow up with customers as per schedule
• Adhere to company policies, and calling guidelines
Language Requirement (Mandatory)
✅ Candidate must be fluent in first two of the following languages:
• Tamil
• Hindi
• Kannada
Required Skills & Competencies
• Good verbal communication skills
• Active listening and customer-handling ability
• Patience and problem-solving mindset
• Basic computer knowledge
• Ability to work with timelines
Key Performance Indicators (KPIs)
• Call volume and connectivity
• Call quality and accuracy
• Customer satisfaction
• Data accuracy and compliance