Consultant Expert

The Accounts Payable Consultant Expert is responsible for delivering operational excellence across the Procure-to-Pay (PTP) Accounts Payable function, supporting multiple legal entities across AMER, APAC, EMEA, UK, and Bernstein. The role serves as a key stakeholder partner, governance lead, and transformation catalyst, ensuring high-quality service delivery, strong controls, compliance, and continuous improvement while driving strategic AP initiatives.

The role requires a high level of autonomy (90%-95%) and acts as a senior point of contact for operational governance, escalations, audits, transitions, and stakeholder management.

• Ensure seamless delivery of day-to-day Accounts Payable operations and maintain a strong service-oriented culture focused on outcome-based deliverables.
• Deliver production KPIs in line with agreed operational targets and stakeholder expectations.
• Monitor operational performance, identify service risks, and implement corrective actions to maintain service levels.
• Ensure adherence to global policies, procedures, and control frameworks across supported entities.

• Serve as the primary stakeholder contact for Accounts Payable operations across EMEA, UK, and Bernstein entities.
• Facilitate collaboration within and outside the PTP value chain to ensure seamless end-to-end process delivery.
• Lead periodic governance reviews with business stakeholders to discuss KPI performance, service achievements, operational challenges, incidents, and improvement opportunities.
• Build and maintain strong relationships with internal customers, business partners, and global stakeholders.

• Act as the second and third level escalation point for AP-related operational issues.
• Ensure all escalations are resolved within agreed timelines with robust root cause analysis and sustainable corrective actions.
• Proactively identify operational, compliance, and control risks and drive mitigation plans.
• Ensure supervisory controls are effectively executed and any anomalies are escalated appropriately.

• Drive process transformation, automation, standardization, and simplification initiatives across the AP function.
• Identify opportunities to improve service quality, strengthen controls, enhance stakeholder experience, and increase operational efficiency.
• Support digitalization and AI-enabled initiatives to optimize AP processes.
• Lead continuous improvement programs and deliver measurable business benefits.

• Build and sustain a high-performing team through coaching, mentoring, and capability development.
• Conduct regular performance discussions and provide documented feedback to direct and indirect reports.
• Support succession planning, employee engagement, and talent retention initiatives.
• Analyze attrition trends and partner with leadership to implement retention and engagement strategies.

• Ensure compliance with internal controls, regulatory requirements, and corporate policies.
• Drive successful closure of internal and external audits with minimal observations.
• Develop and implement remediation plans for audit findings and control gaps.
• Maintain a strong control environment across all supported entities.

• Lead Accounts Payable transition and migration activities for new business scope.
• Mobilize new service requirements and ensure successful stabilization post-transition.
• Proactively manage transition risks, dependencies, and stakeholder communications.
• Support operating model evolution and business transformation programs.

• Deep knowledge of Procure-to-Pay (P2P) and Accounts Payable processes.
• Strong understanding of AP controls, governance, compliance, and risk management.
• Experience leading process improvement and transformation initiatives.

• Strong stakeholder management and influencing skills.
• Excellent problem-solving and analytical capabilities.
• Ability to lead through change and drive organizational transformation.
• Effective communication and executive presentation skills.