About the role
The successful candidate will join a team who cover the following responsibilities:
- Onboard clients on vendor platforms (Fxall, Bloomberg, 360T, EBSDirect, etc.) and monitor requests – products covered: OTC Fixed income, Currencies and Commodities
- Liaising with vendors on queries related to their platforms behaviour.
- Be a process owner of onboarding request:
- Ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer.
- Make process more efficient.
- Maintenance of existing client base and updating trading setups when necessary
- Administrate credit limits and KYC bypass when relevant.
- Be a primary point of contact for e-trading queries for internal users and for external SG clients and transfer the request to relevant IT team when needed.
- Troubleshoot client queries related to client configuration on their FX, Fixed Income, Rates deal processing on electronic trading platforms.
- Understand FX & FI chains, to be capable to escalate issues to relevant internal Technology team with proper feedback and ensure follow up.
- Internal communication on various topics with Sales, Trading teams, COO, Risk, Technology, Middle/Back Office
- Ensure follow the sun model is well followed – global hotline and global mailboxes.
- Work closely with Amer region for FTS handover and global initiatives implementation.
- Work closely with Front Office in improving security, efficiency, and clients’ satisfaction in our internal processes.
- Assist and participate in new initiatives related to the development of the electronic offer.
- Very good understanding of Vendor Platforms (Multi Dealer Platforms) such as Bloomberg, Trade Web, FSS, FXALL, Reactive Markets, 360T, etc.
- Having atleast 5-6 years experience in client onboarding for e Trading on Multi Dealer Platforms and overall 10-12 years experience in Investment Banking
- Experience in financial environment (bank/asset manager) on client management in pre-trade process
- Has good knowledge of relevant systems from IT perspective for trouble shooting issues and automating activities
- Ability to handle requests from sales / Front office in quick and agile manner with shorter TATs.
- Knowledge in financial products (OTC fixed income, currencies, and commodities)
- Ability to come up with solutions/ innovations for improving and building efficiencies in operations
Excellent communication and stakeholder management