About the role
Skill - Technical Lead - service Now
Level - Consultant Technical Lead
Category - Ordinary
Role:
- Guides the execution of technical governance process
- Supports Architects in high level design and provide evaluation of demands against platform architecture, capabilities and best practices
- Defines platform best practices and configuration and codings standards
- Supports design and implementation of platform operating model to achieve desired outcomes and foster end-user adoption
Offshore internal New Need for 36 months for CMDB TechLead supporting One Piece 2026 milestones; avoiding delivery delays on RTS 114550
Context
. Role required to deliver 2026 milestones of the One Piece Program
. Position linked to RTS 114550
. Expertise needed to steer the CMDB service mapping scope within the ServiceNow platform build
. Role contributes to both build and run as part of ServiceNow Center of Excellence setup
Team size & locations
. Current team of 3 people (one in france and two in india); this role is located in India
. Internal sourcing successful with identified profile (Elangovan Dharmalingam)
. Offshore setup aligned with existing team structure
Skills and deliveries
. DeliverTechnical Lead responsibilities interfacing with multiple feature teams
. Apply Agile methodology and advanced Jira practices
. Use strong knowledge of SG ecosystem and basic understanding of infrastructure and CMDB CI interactions
. Ensure stakeholder management, communication, and coordination across teams
. Contribute to the build activities on the ServiceNow platform
. If not staffed, One Piece Program risks significant delivery delays
Sourcing strategy & outcomes
. Search conducted mainly within GTE in India
Expériences :
- Enterprise security and architecture
- ServiceNow CSA, CAD certification (ideally CTA also)
- Experience on platform governance
- Experience with data and process modeling