About the role
We are seeking an experienced Citrix L3 Engineer to manage support and continuously optimize Citrix Virtual Apps and Desktops environments This role demands deep technical expertise strong analytical and troubleshooting capabilities and the ability to lead initiatives that enhance performance security scalability and reliability of enterprise virtualization platforms
Key Responsibilities
Provide advanced L3 technical support for Citrix environments ensuring high availability optimal performance and robust security of virtual applications and desktops
Perform endtoend technical studies across the project lifecycle including
oOpportunity and feasibility analysis
oRequirements definition and scoping
oCost and workload estimation
oImplementation planning and deployment support
Lead and manage minor and major projects including initiatives involving
oNew interface deployments
oSecurity enhancements
oWorkstation consistency and standardization
oVirtualization infrastructure upgrades
Demonstrate strong Citrix problemsolving and performance optimization skills
Design manage and maintain Citrix Machine Creation Services MCS
Handle Machine Catalog updates using MCS
Troubleshoot and resolve FSLogix profilerelated issues
Perform vulnerability management activities related to Citrix and Windows platforms
Manage Citrix server and VDI patching including
oWindows security patching
oPlatform updates and corrective maintenance
Oversee daytoday operations of Citrix infrastructure and associated services including upgrades and maintenance activities
Lead Proof of Concept POC initiatives for new and emerging technologies eg Windows Server 2022 application virtualization solutions
Provide expertlevel support and guidance to operations teams headquarters subsidiaries and other IT stakeholders
Ensure solutions are sustainable scalable and aligned with industry best practices and market standards
Conduct opportunity and feasibility studies to support strategic IT decisionmaking
Collaborate effectively with crossfunctional teams to drive continuous improvement in virtualization services
Required Skills Experience
Citrix Technologies
Citrix Virtual Apps and Desktops
Citrix XenApp
Citrix Machine Creation Services MCS
Citrix NetScaler ADC
Supporting Tools Platforms
FSLogix
Ivanti Workspace Control
VMware
Microsoft HyperV
Microsoft Windows Server and Desktop Operating Systems
Additional GoodtoHave Skills
Experience with SCCM
Exposure to enterprise vulnerability management tools and processes
Ideal Candidate Profile
Proven handson experience in L3 Citrix administration and support within enterprise environments
Strong analytical diagnostic and troubleshooting skills with the ability to resolve complex highimpact issues
Extensive experience supporting largescale virtualization infrastructures
Ability to lead technical initiatives manage projects and mentor junior team members
Excellent communication and collaboration skills to work effectively with stakeholders across IT and business teams
A passion for innovation automation and continuous improvement in virtualization and enduser computing technologies