About the role
JOB DESCRIPTION BASIC INFORMATION Position Title & Designation Executive JD Code SHB/IND/DEPT/001 Job Family Business Support Department Diagnostics ROLE DETAILS To be filled up as per the requirement of the Division / unit / function / / territory Grade A3 Reporting To Head – Operations Hospitality Division Unit Unit INDORE LOCATION DETAILS Please mention the correct office location of the Role selected above and fill in the other geographic details Base Location (City) INDORE Country India Job-Holder Specifications QUALIFICATION Basic Qualification / Education / Vocational Training Graduation in any discipline Advanced Qualification / Certification / Specialist Training Graduation/Masters EXPERIENCE Minimum Experience 2 years Specific / Relevant Experience Experience of working with NABH or JCI accredited hospital COMPETENCIES Functional Skills and Capabilities Behavioural Courteous and empathetic Good health, fitness and stamina Understanding the criticality of work Strictly procedure oriented Problem Solving ability Integrity and Honesty Interpersonal skills Convincing ability Mental Awareness Multitasking Functional Relationship Management Knowledge of all processes related to patients Well aware about room charges, facilities and hospital specialties Knowledge of various specialities Objective To manage OPD and diagnostics facility by ensuring timely completion of consultation and procedure. Key Responsibilities 1 OPD Coordination Daily reporting from OPD Executive Duty allocation Training and grooming of team members Interacting with Doctors and resolving their issues Escalate serious issues Deal with grievances raised by customers Ensuring that customer’s time is utilized efficiently. Ensuring coordination between OPD and Diagnostics Involvement in Internal marketing Checking whether all the OPD registers and data of footfall is maintained properly Ensuring proper billing in OPD Ensuring proper reconciliation of billing with amount received. Meeting patients one to one for gaining their feedback. Ensuring maintenance and cleanliness in OPD areas. Enriching customer experience while waiting in OPD areas. 2 Diagnostics Coordination Ensuring that patients receive reports within minimum time. Ensuring all the standard norms are followed by the team members. Ensuring maintenance of Diagnostics machines. Interacting with doctors. Implementing processes which improves customer satisfaction Deal with chaos Planning the advance appointments. Ensuring all the patient call and queries are answered. Employee Name Khushi Shivhare Employee Signature Received on (Date) 05/09/2017 Version No: 001/ 2018-19