About the role
- Handle administrative tasks such as data entry, record keeping, and report generation.
- Assist the CCE team in resolving customer inquiries and providing accurate information.
- Maintain a well-organized filing system for easy access to customer records and documents.
- Ensure compliance with company policies and procedures, especially regarding data privacy and security.
- Collaborate with the CCE team to identify process improvements and implement best practices.
- Provide timely and accurate updates to the management on back-office operations and customer feedback.
- Assist in training and onboarding new CCE team members, ensuring a smooth transition.
- Monitor and analyze customer feedback to identify areas for improvement and enhance customer satisfaction.
- Maintain a professional and positive attitude, representing the company's values and culture.
- Perform other ad-hoc duties as assigned by the management to support the overall business objectives.
- A bachelor's degree in business administration, finance, or a related field is preferred.
- Minimum 2 years of experience in a back-office or administrative role, preferably in the BFSI industry.
- Excellent organizational skills with a strong attention to detail.
- Proficiency in using MS Office applications, especially Excel and Word.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and solution-oriented mindset, with a focus on continuous improvement.
- Familiarity with customer relationship management (CRM) systems is an asset.
- Willingness to learn and adapt to new technologies and processes.
- A positive and collaborative team player with a customer-centric approach.