About the role
- Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query
- Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation
- Should be able to create all MI reporting on time along with monthly creations of SLA data.
- Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.
- Payment processing as per request received with utmost accuracy
- Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
- Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Understanding of bank reconciliation, open items, debit & credit clear understanding.
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns