CRES:Technical Head

About Corporate Real Estate Services (CRES):

• CRES provides support to all business functions on Annual Branch/Office Network Expansion Plan of the Bank, Upkeep & Maintenance of existing branches & offices, Safety & Security and Administration including other Offices like RAC, Currency Chests and Regional Office.
• The department plays significant role as it deals with multiple internal/external stakeholders including vendors, various business teams and its verticals, F&A, compliance, audit etc. to ensure uninterrupted branch operations and safety of the employees besides implementing the ideas that brings cost & energy efficiencies, reductions to cost of operations and improved turn-around-time.

Role Overview

• As the Technical Head for Corporate Real Estate Services, you will direct the end-to-end technical strategy, design standards, engineering infrastructure, and facility maintenance across a pan-India network of 7,000+ branches, administrative offices, Retail Asset Centers (RACs), and Currency Chests.

Key Responsibilities:

1. Technical Strategy, Infrastructure & Engineering Leadership

• Define technical standards, engineering specifications, and design parameters for all CRES infrastructure projects across branches, offices, RACs, Currency Chests, and other facilities.
• Act as the central technical authority for MEP systems, electrical infrastructure, UPS, DG sets, HVAC systems, transformers, HT/LT networks, and power conditioning systems.
• Review structural stability, technical feasibility, load-bearing capacity, and infrastructure readiness of new properties before project approval
• Drive standardization of branch fit-outs, technical specifications, and engineering practices across the network.

2. Projects, Branch Expansion & Infrastructure Development

• Lead end-to-end technical execution of branch expansion, renovations, office infrastructure projects, RACs, Currency Chests, and strategic facilities
• Drive and monitor large-scale and special projects such as Currency Chests, major office developments, asset disposal initiatives, and large facility transformations.
• Assess new technologies, products, and solutions through Proof of Concepts (POCs) and oversee enterprise-wide rollouts where applicable.

3. Facility Maintenance & Operations Excellence

• Establish preventive and predictive maintenance frameworks to ensure high availability and uptime of critical infrastructure across locations.
• Develop and enforce SOPs for facility maintenance, emergency response, environmental health and safety, and business continuity.
• Review electrical audit findings, identify recurring issues, and implement corrective and preventive actions across locations.
• Serve as the escalation point for complex technical issues that cannot be resolved at zonal levels.

4. Vendor Management, Procurement & Rate Contracts

• Finalize technical specifications and design standards for centralized rate contracts and infrastructure procurement.
• Partner with procurement teams on centralized AMCs and service contracts for ACs, UPS, DGs, electrical audits, and other infrastructure services.
• Lead technical evaluations, performance reviews, and selection of architects, turnkey contractors, OEMs, facility management vendors, and service providers.
• Implement SLA and KPI-driven governance frameworks and monitor vendor performance.

5. Compliance, Safety & Governance

• Ensure compliance with NBC, CEA regulations, fire safety regulations, municipal laws, audit requirements, and internal governance standards.
• Oversee adherence to engineering, safety, security, and operational standards across all locations.
• Establish audit and compliance review mechanisms and ensure timely closure of observations.

6. Cost Optimization & Asset Management

• Manage infrastructure Capex and Opex budgets and establish cost benchmarks across the network.
• Drive value engineering, cost rationalization, and efficiency initiatives related to energy, diesel consumption, maintenance expenditure, and capital investments.
• Oversee lifecycle management, disposal, auctioning, and utilization of infrastructure assets and non-performing facilities.

7. Sustainability & ESG Initiatives

• Lead sustainability projects including energy efficiency programs, renewable energy initiatives, and environmental improvement projects.
• Drive certification initiatives such as IGBC and other green building standards.
• Deploy energy monitoring, analytics, and optimization programs to improve operational efficiency and ESG performance.

8. Digital Transformation, MIS & Analytics

• Lead digitization initiatives, workflow automation, monitoring platforms, dashboards, and technology-enabled facility management solutions.
• Coordinate with IT teams and vendors for requirement finalization, UAT execution, implementation, and process documentation.
• Develop management dashboards, presentations, MIS reports, and data-driven insights for leadership decision making.
• Analyze maintenance trends, breakdown patterns, and service complaints to identify improvement opportunities.

9. Telecom, MFD & Support Infrastructure Governance

• Oversee telecom infrastructure including COCP, PRI, fixed lines, data SIMs, billing governance, vendor management, and cost optimization.
• Manage centralized procurement and operational governance for telecom services and related infrastructure.
• Govern MFD operations, billing validation, utilization analysis, maintenance server integration, and vendor escalations across locations.

10. Leadership & Stakeholder Management

• Lead, mentor, and develop regional technical managers, engineers, project teams, and facility management personnel across India.
• Collaborate with business teams, Finance & Accounts, Audit, Compliance, IT, Procurement, and external partners to ensure seamless project delivery and uninterrupted operations.
• Build a culture of operational excellence, innovation, accountability, and safety compliance.

Qualifications:

Optimal qualification for success on the job is:

• Education - Graduate/Post Graduate in Engineering with Good written/verbal communication
• Leadership cases