About the role
- Billing & Rate Management: Compile monthly usage and MIS data across products (SMS, WhatsApp, RCS, Voice, Contact Centre) from multiple source reports; maintain and apply client-specific rate cards; prepare the monthly billing sheet and validate volumes and rates before invoicing.
- Usage & Count Confirmation: Share monthly usage/engagement counts with clients for confirmation ahead of invoicing; investigate and resolve count discrepancies with clients and internal teams before the billing sheet is finalised.
- Agreement & PO Tracking: Track client agreements, contracted terms and purchase orders; confirm PO validity, coverage period and value before raising invoices, and flag gaps to sales/management ahead of billing.
- Collections & Follow-ups: Follow up with clients through calls, emails and other channels to ensure timely payment collection and closure of outstanding receivables.
- Debtor Management: Maintain accurate daily collection records, regularly update debtor sheets and track payment commitments and overdue amounts.
- TDS Management: Follow up for TDS receivables not reflected in Form 26AS, maintain TDS calculations and coordinate with the accounts team for Tally entries.
- CRM Compliance & Data Governance: Monitor the sales team's CRM entries for accuracy and completeness relevant to billing and client records; flag gaps or inconsistencies to sales leadership and follow up on correction.
- MIS & Reporting: Prepare weekly and monthly reports covering total outstanding amounts, payment plans, collections, payment timelines and overdue accounts.
- Stakeholder Management: Work closely with sales, finance, management and clients to resolve payment disputes, billing queries and collection challenges.
- Legal & Documentation Support: Share relevant details with the legal team for recovery actions, provide NDC documents and coordinate TAN-related requirements.
- Process Improvement: Identify opportunities to improve billing accuracy, collection efficiency and receivables management processes.
- 2+ years of experience in billing, collections, accounts receivable or a related field.
- Bachelor's degree in Finance, Accounting, Commerce or a related discipline preferred.
- Experience compiling billing data from multiple source reports and working with client-specific rate cards, ideally in a usage/volume-based billing environment.
- Experience tracking purchase orders and agreement terms as inputs to invoicing.
- Strong communication, negotiation and stakeholder management skills.
- Excellent attention to detail, organisation and problem-solving abilities.
- Ability to manage multiple priorities, work under pressure and meet monthly billing deadlines.
- Strong proficiency in MS Excel; knowledge of Advanced Excel and MIS reporting preferred.
- Familiarity with Tally, accounting software, CRM or billing platforms.
- Knowledge of TDS, GST and invoicing processes will be an added advantage.
- Build expertise in billing operations, receivables, collections, client management and business operations.
- Gain exposure to rate management, MIS and technology-driven billing processes for large enterprise clients.
- Strengthen communication, negotiation, analytical and problem-solving capabilities.
- Explore career growth opportunities across finance, operations and senior business support roles.
- Be part of a high-growth organisation in India's rapidly expanding CPaaS industry.
- Work with leading brands across banking, finance, retail and other sectors.
- Collaborate with experienced professionals in a fast-paced and inclusive environment.
- Access continuous learning and opportunities to build meaningful professional impact.