About the role
- Manage and maintain customer databases and ensure data accuracy and completeness.
- Handle post-sales customer engagement including documentation, coordination, and regular follow-ups.
- Serve as the point of contact for clients regarding queries, concerns, and updates.
- Coordinate with internal teams (sales, legal, finance, etc.) to ensure smooth execution of processes.
- Monitor customer feedback and take appropriate action to improve client satisfaction.
- Track and follow up on payments, agreements, and other post-booking formalities.
- Assist in organizing customer meets, handovers, and other client engagement events.
- Prepare and share customer status reports with the management team.
- Utilize CRM tools to analyse trends and generate actionable insights for improving customer experience.
Requirements
- Bachelor’s degree in any discipline; MBA/PGDM in Marketing or related fields is a plus.
- 1-3 years of experience in customer service or CRM role, preferably in real estate or a service-oriented industry.
- Strong interpersonal and communication skills (both verbal and written).
- Proficiency in MS Office and CRM software.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage time efficiently.
- Customer-centric mind-set with a positive attitude.