About the role
The CRM will be responsible for managing and enhancing client relationships, ensuring timely delivery of corrugated products, and coordinating with production and logistics teams to meet service‑level expectations. This role demands a proactive communicator with strong industrial B2B experience and a knack for operational coordination.
Responsibilities- Follow up with existing customers for orders, dispatch, and payments.
- Act as a bridge between customers and internal departments (production, purchase, stores, billing, dispatch).
- Record and escalate issues affecting order fulfillment to senior management.
- Update customers proactively regarding delays or issues for better planning.
- Prepare weekly reports for sales meetings and coordinate inputs from the sales team.
- Participate in weekly sales meetings and record Minutes of Meeting (MOM).
- Prepare monthly MIS reports for management review.
- Support sales team by scheduling appointments with new customers through tele‑marketing.
- Build and maintain customer databases to support business development.
- Participate in key customer meetings and plant visits.
- Maintain customer complaint logs, prepare reports, and submit to management to reduce complaints.
Education: Any Graduate or related
Experience: 1+ years in sales coordination, Sales and Marketing, customer service, or related
- Proficiency in MS Office (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
- Familiarity with MIS reporting and tele‑marketing practices.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize, and meet deadlines.
- Analytical mindset with attention to detail.
- Customer‑centric approach with problem‑solving ability.