About the role
Responsibilities:
- Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
- Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
- Maintain and optimize CRM systems for accurate data, segmentation, and automation.
- Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
- Provide regular project updates, manage expectations, and proactively resolve client concerns.
- Capture feedback to refine service delivery.
- Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
- Generate CRM performance reports, analyze trends, and present actionable insights.
- Implement best practices in client communication and train team members on CRM usage.
Requirements
- Bachelor’s in Business, Marketing, Communications, or related field.
- 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement.
- Proficiency in CRM software.
- Strong verbal & written communication skills with a client-facing presence.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Proactive problem-solver with a client-centric mindset.
- Passion for design, aesthetics, or creative service industries is a plus.
- Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.