About the role
We are hiring an experienced CRM Platform Support Engineer / Lead to manage the day-to-day operations, support, and continuous enhancement of an enterprise Microsoft Dynamics 365 CRM platform within a leading Healthcare organization.
Responsibilities:
- Lead daily operations, support, and incident management for Dynamics 365 CRM.
- Manage platform configurations, releases, upgrades, and change requests.
- Ensure CRM performance, data integrity, security, and platform availability.
- Collaborate with business and technology teams to deliver scalable CRM solutions.
- Develop reports, dashboards, documentation, and user training.
- Mentor support engineers and drive operational excellence and continuous improvement.
Requirements:
- 5+ years of experience with Microsoft Dynamics 365 CRM.
- Strong expertise in Power Platform (Power Apps and Power Apps Portals). NET/C#, Plugins, SSIS, Azure Logic Apps, Function Apps, Web Apps, and Web Services.
- Hands-on experience with Microsoft Azure and SQL Server (Oracle/NoSQL is a plus).
- Experience with Agile methodologies and enterprise CRM support.
- Strong stakeholder management, leadership, and problem-solving skills.