About the role
Must-Haves:
Experience in at least two CrowdStrike migration projects with mandatory experience in onboarding workstreams.
At least 4 years of experience in engineering and operations of CrowdStrike
At least 6 years of experience in L1/L2/L3 support and understanding of common corporate IT issues
Deep knowledge of OS internals for Windows OS, macOS Desktop, Linux OS
Deep knowledge of networking concept (routing, switching, proxy, firewall)
Deep knowledge of the structure and mechanics of Crowdstrike agent on endpoints (processes, threads, memory, networking)
Deep knowledge of Windows tools like Sysinternal utilities and Windows Performance Analyzer and hands-on experience applying it to monitor and troubleshoot issues
Deep knowledge of Linux performance tools and hands-on experience applying it to troubleshoot issues
Preferred:
At least 1 year of experience in McAfee ePO console operations
Experience in migration from McAfee to CrowdStrike
Experience in McAfee ePO, McAfee ENS, McAfee Host based firewall solution
Experience in McAfee device control capability
Proficient in the usage of CrowdStrike API's
Hands-on experience in developing powershell and/or python scripts in support of security automation
Experience in using Remedy ITSM tool for monitoring, tracking & reporting
Experience in enterprise change management, incident management processes
Any Degree
crowd strike, migration