About the role
Requirements:
- Strong understanding of core CSRD and TOMS workflows, business processes, and order lifecycle management.
- Good knowledge of end-to-end integration flows across CSRD, TOMS, CRM, Billing, Provisioning, and other downstream/upstream systems.
- Familiarity with entities, data models, and configurations supported within CSRD and TOMS.
- Ability to analyse, troubleshoot, and debug production issues and failure scenarios across CSRD and TOMS applications during support activities.
- Working knowledge of key CSRD and TOMS database tables, their relationships, and their usage for troubleshooting, reporting, and operational support.
- Understanding of backend processes, workflow engines, batch jobs, services, and application components involved in order orchestration and fulfilment.
- Experience in order tracking, task management, workflow monitoring, and order reprocessing activities within TOMS.
- Knowledge of application logs, audit logs, integration logs, and workflow execution logs for effective root cause analysis.
- Experience with log monitoring and troubleshooting tools (e. g., Splunk, ELK, Kibana, Grafana, AppDynamics, or equivalent) for identifying and resolving application and integration issues.
- Ability to monitor application health, process status, alerts, queues, interfaces, and system performance using operational monitoring tools.
- Good understanding of Unix/Linux commands, process validation, service management, log tracing, and environment-level troubleshooting.
- Ability to perform end-to-end incident analysis, coordinate with cross-functional teams, and drive issue resolution within SLA timelines.
- Familiarity with deployment validation, configuration verification, and post- implementation support activities for CSRD and TOMS environments.