About the role
· Manage and ensure delivery of world-class levels of client support, value-added usage, retention, and client loyalty, by engaging with various business verticals
· Ensuring the business use and receive value from digital services
· Manage and grow relationship with business process owners by building digital strategy and implementing technological solutions for value generation in business processes at Tata Steel
· Drive self-service visualisation and analytics
· DATOM maturity - Measure Value from Data and cost of data and maximize the former , while minimising the latter
· Introduce the best of IT to business
· Take up 1-2 horizontal technology excellence projects like Block Chain, AI, ML, RPA, AR/VR , Quantum computing, 5G etc as relevant across the business