NextHire Try for free

Kotak Mahindra Bank

Posted 30 Oct 2026

Customer Assistance Manager_Personal Loan-Hardship Assistance Unit_Chennai

Apply with NextHire Auto Apply fills in the application for you.
Employment
Full time
Posted
30 Oct 2026

About the role

The Portfolio Manager will be responsible for managing collections and recovery for retail asset products within the assigned area. This includes overseeing repossession activities, coordinating with external agencies, handling legal formalities, and leading a team of collection executives. The role requires a proactive approach to field operations, team training, and compliance with internal and regulatory standards.ResponsibilitiesCollections Management: Monitor and maintain collection efficiency across assigned portfolios. Ensure timely follow-ups and resolution of delinquent accounts. Analyze collection trends and implement corrective actions. Repossession & Recovery: Manage repossession activities in coordination with repossession agents. Oversee the sale of repossessed assets to maximize recovery. Ensure compliance with legal and regulatory requirements during repossession. Agency & Field Coordination: Liaise with external collection agencies and field executives. Provide training and guidance to the collections team. Conduct field visits when necessary to support recovery efforts. Legal & Compliance: Coordinate with legal teams for initiating and following up on legal actions. Ensure all documentation and processes are in line with bank policies and regulatory norms.

Similar jobs

See every job

85% of jobs are never posted

The AI Outreach Agent writes to recruiters and hiring managers at the companies you pick, from your own Gmail.

Try AI Outreach