About the role
Customer Assistance Specialist
Location: Bangalore
Experience:2+ Years (relevant should be 1+yr of fulltime work exp, in International or Domestic Process)
Domain: E-commerce / Customer Support
Work Mode: Work From Office (WFO)(908)
Joining: Immediate Joiners Only
### About the Role
We are looking for a customer-focused professional who can manage customer queries, resolve service-related concerns, and ensure a smooth customer experience across multiple communication channels.
The role involves interacting with customers over calls, chats, and emails, understanding their concerns, and coordinating with relevant internal teams to provide timely and effective solutions.
The ideal candidate should have good communication skills, a problem-solving mindset, and the ability to handle customer interactions professionally in a fast-paced, round-the-clock operational environment.
### Key Responsibilities
- Handle customer queries and service requests through inbound/outbound calls, live chat, and email.
- Understand customer concerns, investigate issues, and provide appropriate resolutions within defined timelines.
- Take ownership of customer complaints and ensure proper follow-up until closure.
- Coordinate with internal departments and operational teams to resolve customer-related issues.
- Maintain clear and accurate records of customer interactions, complaints, and resolutions.
- Identify recurring customer issues and share feedback to help improve service quality.
- Ensure a positive customer experience through professional communication and timely assistance.
- Manage customer interactions effectively during high-volume periods and challenging situations.
### Required Skills & Qualifications
- Min 1+ yr of relevant experience in Customer Service Experience required with a blended process.
- Experience handling customer interactions through Voice, Chat, and Email support is mandatory.
- Excellent verbal and written communication skills in English.
- Good Hindi communication skills; knowledge of any additional regional language will be an advantage.
- Strong customer handling, problem-solving, and interpersonal skills.
- Ability to manage multiple customer queries and work in a fast-paced environment.
- Comfortable working with computers, customer support platforms, and other digital tools.
- Min qualification: Graduate.
### Work Requirements
- Work Location: Bangalore.
- Work Mode: 6 days a week, Work From Office.
- Shift Timings: Rotational shifts
- Weekly Off:
- Transport:** Cab available for night shifts.