About the role
Job
Description:
We
are seeking a dedicated and customer-focused individual to join our domestic
call center team as a Customer Care Representative. The ideal candidate will be
responsible for handling inbound and outbound calls, resolving customer
queries, and ensuring a high level of customer satisfaction.
Key
Responsibilities:
- Handle customer
inquiries via phone in a professional and courteous manner.
- Provide
accurate information about products, services, and policies.
- Resolve
customer complaints and issues efficiently and with empathy
- Maintain
records of customer interactions and transactions.
- Follow
communication scripts and standard operating procedures.
- Escalate
unresolved issues to the appropriate department.
- Meet daily and
monthly call targets and quality benchmarks.
Requirements
Requirements:
Experience of
0-2 year in a domestic call center
Qualifications:
- Minimum
graduate
- Proficiency in
Hindi and/or regional languages; basic English communication skills.
- Prior
experience in a call center or customer service role is an advantage.
- Good listening
skills and patience.
- Ability to work
in a fast-paced environment.
- Basic computer
knowledge (MS Office, CRM tools)
BenefitsNA