About the role
Responsibilities:
- Handle customer queries and concerns through calls, chat, or email.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints in a timely and professional manner.
- Ensure a positive customer experience and high customer satisfaction.
- Maintain records of customer interactions and update relevant information in the system.
- Escalate complex issues to the concerned department when required.
- Follow company processes, guidelines, and quality standards.
- Build and maintain strong customer relationships.
- Meet daily productivity and performance targets.
- Coordinate with internal teams to resolve customer issues efficiently.
- Stay updated on company products, services, and process changes.
- Maintain professionalism and empathy while interacting with customers.