About the role
- Responsible for speaking with clients
- Attend customer calls and provide them the required information
- Understand the client's complaints and work upon resolving them
- Responsible for efficient dealing of complaints to completion and enable satisfaction of the customer
- Convince customers / Handle B2B
- Strong in convincing and objection handling
- Coordinate with BD on the prospects on sales closure
- Handle customers with empathy and achieve the target as per company SLAs
Requirements
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to adapt