About the role
- The Call Centre Executives should have expertise in -
- Call Conversion
- Profit Maximisation, Acquire and update knowledge on procedures related to diagnostics and the centre
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
- Demonstrate ways to improve customer service, increase productivity
- Proactively identify issues, if any, and escalate.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- Communicate with the customers respectfully
- Instructions/requests to be correctly interpreted understood and implemented.
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
- Demonstrate knowledge of new added diagnostic tests or centres
Experience : 0- 5 Years Language : (Hindi & English & Marathi )
About Us : House of Diagnostics (HOD) is a rapidly growing, premier diagnostic service provider based in Delhi-NCR, established in 2008 to offer affordable, high-quality, and reliable pathology and radiology services.