About the role
Job Summary:We are seeking enthusiastic Customer Support Executives to join our Multiple process team in Pune. This role is ideal for individuals with excellent communication skills who can deliver exceptional customer support. We welcome both freshers and experienced candidates, especially those with experience in insurance or sales.
Key Responsibilities:Handle customer queries effectively through phone, chat, or email.Ensure high standards of communication by avoiding Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).Provide accurate information to customers, resolve issues promptly, and maintain high customer satisfaction.Follow company policies and guidelines in all interactions with customers.Position Details:Position Title: Customer Support Executive / Customer Success Associate - L1Headcount Requirement: 400 ProfilesInterview Rounds: HR Round, Versant 6 Certification, Written Assignment, Operations Round, Client Round, Joining Formalities.
Requirements:Education: Graduate in any field.Skills: Excellent communication skills in both English and Hindi with no MTI/RTI or grammatical/pronunciation errors.Experience: Open to freshers and experienced candidates; prior experience in insurance or sales is an advantage.Salary Range: ₹28,500 CTC to ₹40,000 CTCAdditional Details:Cab Facility: Not providedJob Types: Full-time, PermanentPay: ₹28,500.00 - ₹40,000.00 per monthSchedule:
- Rotational shift