About the role
At SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across just 3 years, we’ve become the leading residential solar brand in India—driven by:Uncompromising product qualityBest-in-class customer serviceSeamless, tech-driven solar adoption
Know us better:
- TechCrunch Article
- Elevation Capital Podcast
- Startup Success – ₹200 Cr Revenue
- The Climate Conversations Podcast
Role - Customer Delight ManagerDepartment - Control Tower Reporting To - State Operations Head (SOH)Employment Type - Full-time
Role Overview
As a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.Key ResponsibilitiesCustomer Communication & EngagementServe as the primary point of contact for customers during project executionProvide regular updates on progress, timelines, and post-installation supportHandle complaints, queries, or concerns with empathy and urgencywith customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.Key ResponsibilitiesCustomer Communication & EngagementServe as the primary point of contact for customers during project executionProvide regular updates on progress, timelines, and post-installation supportHandle complaints, queries, or concerns with empathy and urgencyEscalation & Issue ResolutionIdentify pain points during design, installation, or documentationProactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)Ensure TAT and NPS targets are met or exceededQuality MonitoringConduct post-installation quality checks (remotely or in-person where needed)Ensure checklists, system readiness, and final handovers meet SolarSquare standardsDocumentation & HandoverOversee proper documentation of project status, net metering, and compliance closureCoordinate final handovers and feedback collectionFeedback & ImprovementCapture customer feedback and escalate insights to improve processesSupport initiatives to improve NPS, reduce cancellations, and drive referrals
Key RequirementsEducation:Graduate (any discipline). Background in engineering, customer service, or operations is a plus.Experience:1–5 years in customer success, project coordination, operations, or service roles.
Skills:Excellent verbal and written communication (Local language + Hindi/English)Customer-first approach and empathy under pressureStrong coordination and multitasking abilityFamiliarity with CRMs and Google Sheets
Other Requirements:Smartphone with internetWillingness to travel locally and work weekendsPreferred Female Candidate
What We OfferAttractive salary + performance-based incentivesFast-track growth in the booming clean tech sectorStructured onboarding & trainingOpportunity to make real impact in India's clean energy movement