About the role
Requirements:
- Minimum 1 year of experience in a customer-facing/sales role supporting international customers via phone and email.
- Experience with customer service software is a plus; we use Zendesk.
- Have outstanding written and verbal communication skills in English, with attention to detail and the ability to write confidently and accurately.
- Ability to build strong rapport quickly and confidently with customers.
- A driven self-starter, self-motivated, with a great work ethic.
- Confident in handling diverse queries, able to easily adapt to any given situation.
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark.
- Ability to multitask and appropriately prioritize, handling multiple email inquiries, calls, and admin.
- Exceptional attention to detail and follow-through.