About the role
Location: Indiranagar, Bangalore (On-site)
Experience: 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare,Veterinary, or Hospitality preferred)
Employment Type: Full-time
About Supertails Clinic
Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offeringconsultations, diagnostics, and treatment services. Our customer care team ensures asmooth and seamless experience for pet parents from appointment booking topost-consultation support.
Role OverviewAs a Customer Care Executive, you will be the first point of contact for pet parentsreaching out to our clinic. Your role will involve handling inquiries, booking appointments,following up on leads, and ensuring exceptional customer service.
Key Responsibilities● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and socialmedia, assisting customers with appointment bookings.● Lead Follow-Ups: Call potential customers who have shown interest in clinicservices and encourage them to book consultations.● Scheduling & Coordination: Manage clinic calendars, confirm appointments withvets, and update customers on any changes.● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow uppost-visit to ensure customer satisfaction.● Basic Inquiry Resolution: Provide information about clinic services, pricing, andprocedures while directing complex queries to vets.● Customer Engagement: Build strong relationships with pet parents, addressingconcerns and ensuring they have a positive experience.● Data Management: Maintain accurate records of appointments, customerinteractions, and follow-ups in the system.
What We’re Looking For● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,preferably in healthcare or pet services.● Communication: Strong verbal and written communication skills in English andHindi (Kannada is a plus).● Organizational Skills: Ability to multitask, manage bookings efficiently, and handlemultiple customer inquiries.● Proactive & Friendly: Someone who enjoys talking to people, has a customer-firstattitude, and can build relationships.● Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp forBusiness.● Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!
Why Join Us?● Be Part of a Growing Brand: Join a leading pet-care company expanding itsveterinary services.● Hands-on Pet Care Experience: Engage with pet parents and contribute toimproving pet health.● Career Growth: Opportunities to learn and grow within Supertails.● Pet-Friendly Environment: Work in a space where pets are welcome!