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Kaidi Logistics Group

Posted 2 Sep 2026

Customer Experience (CX) Executive

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Employment
Full time
Posted
2 Sep 2026

About the role

CRM Executive Duties & Responsibilities


Sample responsibilities for this position include:


Highly numerate with excellent proficiency in Microsoft Excel

Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs

Ensuring that client information is most updated inCRM tools

Lead regular status meetings and glean field input through regular connects

Develop further as professional sales rep by acquiring working knowledge and selling techniques

Proficient in Zoho and Excel preferred

Work closely with operations and product managers to effectively prioritize projects to fit business needs

Follow standardpractices, keeping data organized, readable, maintainable, and documented

Remain current on new and updated information

Manage the sending of the Quarterly connects and other marketinginvitations to client.

Bright and willing to learn

 



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