About the role
➢ Job description / Responsibilities –• As part of the training, observe on site sales in person or via recordings• Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team • Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes. • Speak with customers post-meeting to capture key questions, objections, and concerns - translating these into practical FAQs and coaching points the sales team can use daily • Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality• Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth-oriented way• Highlight best practices from high-performing consultants and use them to• continuously refine scripts and processes• Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn't working• Monitor how consistently consultants are communicating key product value propositions
➢ Skills Required– • Empathy and emotional intelligence • Observational sharpness (reading tone, intent, customer signals) • Communication & Listening Skills • High attention to detail - Pattern Recognition • Stakeholder management • Strong analytical ability with the capacity to interpret data, identify trends, and present findings in a clear, numbers driven format • Good to have - use of AI tools for summarisation and pattern spotting.
➢ Experience required– • 1 – 4 years in Sales / Customer Experience / QA / Sales Training Field sales / inside sales7 • Experience handling and managing customer complaints Customer Experience / CX roles • Call quality analysis (BPO/EdTech/Insurance/Hospitality) Salary (as compared to industry standards) (4-5LPA)