About the role
- Respond to customer emails in a professional, accurate, and timely manner.
- Handle policy servicing requests such as endorsements, policy copies, address/contact updates, cancellations, and renewals.
- Assist customers with premium payment, policy issuance, and renewal-related queries.
- Provide updates and support for claim-related requests as per applicable guidelines.
- Ensure all customer queries are addressed completely and accurately in a single interaction wherever possible.
- Verify documents received from customers and coordinate with internal teams for request processing.
- Maintain adherence to regulatory, compliance, and company guidelines.
- Accurately classify and tag cases as per defined process requirements.
- Meet defined productivity, quality, and turnaround time (TAT) targets.
- Escalate complex cases to relevant stakeholders when required.
- Maintain detailed records of customer interactions and actions taken.
- Graduate in any discipline.
- 1-3 years of experience in Customer Service, Email Support, or General Insurance operations preferred.
- Excellent written and verbal communication skills.
- Good understanding of General Insurance products and policy servicing processes.
- Proficiency in MS Office applications and CRM systems.
- Strong attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Customer-focused approach with strong service orientation.